KORE simplifies the complexity of IoT and delivers best-in-class IoT lifecycle management services to help your company navigate the traditionally fragmented IoT ecosystem. We help your business launch IoT solutions quickly and efficiently, as well as manage and maintain them to ensure the highest possible IoT ROI is achieved.

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Operational Management

Our operational management services provide support for the daily functions that keep your IoT solution performing optimally, and your internal teams focused on what is core to your business.

  • Help Desk Support – Tier 1 customer support addresses your basic “how-to” questions, simplifying network and device troubleshooting.
  • Service Assurance – Chronic issues are replicated and root cause identified to ensure products, processes, and procedures are made correct.
  • MNO Operations – Support for multiple MNOs from order to activation, and if network issues arise, helps ensure seamless connectivity.
  • Managed Services – The outsourcing of support staff to meet identified monitoring and maintenance objectives and to controls costs.
  • Endpoint Monitoring – The monitoring of devices allows for rapid intervention if security threats or performance issues are revealed.
  • Network Monitoring – – Continuous network surveillance to detect component failures before they create security or connectivity challenges.
  • Release Management – Device and application updates are centrally maintained, ensuring your IoT implementation remains optimised.
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Sustainment & Support Services

Simplify the reverse logistics processes required to maintain your IoT implementation, maximise value, and achieve long-term success with sustainment and support services from KORE.

  • Triage Support – Process to determine and verify fault conditions of components and prioritise repairs to maximise operational uptime.
  • Claims Management – Administrative expertise to handle all insurance claims, protecting your investment and limiting out-of-pocket expenses.
  • Re-Staging & Kitting – Configuration, packaging, testing and shipment of replacement devices to maintain service continuity.
  • Advanced Exchange – Expedited replacement of critical endpoint components to minimise downtime and associated costs.
  • Re-Installation & Activation – Endpoint re-installation, network reactivation and application verification for seamless component replacement.
  • OEM Warranty Management – Processing of claims and credits, as well as coverage validation, to free up your internal resources.
  • End of Life Disposition – Viable components are collected and prepared to reuse, refurbish, resell, or recycle, improving sustainability.
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IoT MANAGEMENT CAPABILITIES

KORE’s trusted advisor approach delivers complete IoT management capabilities to accelerate solution deployment and maximise your IoT investment. As your single source partner, we simplify and manage the complex IoT ecosystem to help your organisation realise transformative business performance.

 

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Products & Services

IoT Connectivity Management

Enable roaming to 400 carriers and coverage in 180 countries worldwide with connectivity from top cellular and satellite providers.

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IoT Hardware Solutions

Streamline enterprise operations with the right mix of turnkey, managed hardware from leading OEMs.

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IoT Devices

Realize efficiencies with procurement, staging, kitting, and provisioning for comprehensive tablet and wearable-based solutions.

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IoT Location-Based Services

Enhance your IoT solution outcomes with location-based services and centralized application enablement.

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IoT Endpoint Lifecycle Management

Implement, manage, and maintain a successful IoT solution from strategy development to end-of-life disposition.

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